Terms & Conditions


You, the service user, will provide limited details of your vehicle upon your initial inquiry to our services.

From this information the computer will make the following assumptions about your vehicle based on the limited information you have given. This makes it possible to generate a valuation online. If for some reason this does not happen, you will need to contact us by another means, such as email or telephone, for your valuation.

The computer guide prices are based on assumptions when your vehicle is described as 'good' or 'excellent', and these assumptions are what form the basis of our online quote:


  • Your vehicle has over 1 months MOT with no advisories.
  • Your vehicle isn't an import.
  • Your vehicle hasn't ever been subject to an insurance write off.
  • Your vehicle has never been used as a police vehicle, or for private hire/rental.
  • Your vehicle is free from damage, cosmetic or mechanical.
  • Your vehicle is roadworthy 
  • Your tyres are within the recommended legal limits  
  • Your vehicle has had no modifications or colour changes
  • Your vehicle has no extras and is standard
  • You have all relevant sets of keys.
  • You are in possession of the vehicle's V5 document (Logbook).


It may be that, upon communications with you, the service user, the online quote may differ to reflect the current conditions of your vehicle.

If you accept the online quote it will take into account the above conditions/ assumptions.

We will endeavor to contact you to ensure the information you provided reflects the true conditions of your vehicle, and to request photographs.

Once we agree a price and you have chosen to accept, we are in no way entered into a binding contract until your vehicle has been inspected on your doorstep by one of our mechanics/drivers, or at our offices (for our registered address, see below).

We strongly recommend and advise that all the information you give to us is an accurate likeness to the vehicle we make our offer on.

Acceptance of our provisional offer:

Once you accept our provisional offer, we will recheck all information with regards to your vehicle, and issue you an email with our provisional offer, subject to viewing, which is subject to contract and our pre-purchase inspection. At this stage, this is in no way a legally binding contract.

If you notice anything with regards to the history, mileage or condition of your vehicle other than what has been discussed with our valuations advisor, you must contact your advisor immediately by phone so we can update our records accordingly, before our driver arrives.


Collections Team:

Our collections team will contact you within 24 hours of your acceptance to arrange a day and time to suit you.

Once this has been arranged you will receive an email which will state the date, time and named driver along with their telephone number, so you can keep in touch should anything change.

You can contact your named driver to change the date and time of collection within a period of at least 24 hours notice, to avoid our driver arriving at your property at an inconvenient time. 


Pre-Purchase Inspection: 

Our provisional offer will become an offer to purchase your vehicle once we have carried out a full Pre-Purchase Inspection on your doorstep, or at our offices (for our registered address, see below). 

If we consider that its value is affected by any aspect of its history or condition, which we were not made aware of when we made the verbal subject-to-contract offer, the price that we offer for the bike will differ. 


Payment Options: 

Our standard payment is by Electronic Bank Transfer, a payment made direct into your bank account. This payment is usually received by your bank account instantly whilst our mechanic/driver is with you, but in some circumstances it may take up to 6 hours. 

The vehicle will not be loaded onto our collection vans until you have received full payment for the vehicle and have signed the purchase invoice. Alternative payment methods can be arranged with prior notice, or if for any reason you do not have access to internet banking. 


Once your vehicle has been sold to us:

Upon receipt of the full payment for your vehicle, and a signed invoice, we, Carbay, and you, the seller, have entered into a contract of sale. Our drivers will then load the vehicle onto our van, and the vehicle will change ownership. You will be given the yellow slip from your log book and it is your responsibility to ensure this is sent to the DVLA immediately, to advise them you have sold the vehicle.


Existing Finance:

We carry out a full HPI at the time of provisional acceptance of our offer, so any existing finance in place will show on this report. We will then contact the relevant finance company, with your authorisation, and obtain an up-to-date settlement figure in writing, which will be used to settle your existing finance.

Any existing finance on your vehicle once the transaction has taken place will be paid by our accounts department to the relevant finance company. Most finance companies take over the phone business card payments, which will show up instantly. Some other finance companies require a cheque, which is then sent once the vehicle is returned to our showroom. Please allow up to 24 hours in these circumstances, during which you will be kept fully informed by telephone.


Change of mind:

It may sometimes be necessary to cancel the provisional offer. In this case we will usually, but are not bound to, give a reason, and will do so within an adequate time scale.

In most cases this is due to misleading or inaccurate information given regarding your vehicle or if a HPI report proves unsatisfactory.

We will let you know at our very earliest convenience, and will either re-offer a new provisional price for your vehicle, or terminate the provisional offer with immediate effect.

You, the seller, may change your mind for reasons out of our control, and if this is the case, you will need to notify us at least 24 hours before our driver arrives, or within 24 hours from when the provisional offer was given.



When you visit a website which uses Trade Guide Group Ltd Valuation Software, we collect standard internet log information and details of visitor behaviour patterns through the use of cookies. 

We do this to find out things such as the number of visitors to the various parts of the site. 

We collect this information in a way which does not identify anyone. We will not associate any data gathered from this site with any personally identifying information from any source. To understand more about which cookies we use and what they do, please visit our Privacy Policy. is a site operated by Carbay Ltd. (we or us). We are a company registered in England and Wales under company number 5509357.


Free collection is subject to vehicles valued by above £1000 however we may offer to collect any vehicle below this value at our discretion. We may offer to purchase a vehicle below the £1000 value that has been delivered to ourselves following an inspection.  This value is subject to change without warning at any time.

Will we collect?